WHOLE MIND THERAPY
This policy states what happens when you contact me via my website, by email or by telephone, and when you enter into a therapeutic contract with me.
Please read carefully and ask any questions at our first session or via email.
In line with the General Data Protection Regulation 2018, this policy describes what information I collect on my clients, how I collect it, what I do with it, how I protect it, and your rights regarding your information.
Your details on paper will be stored securely and confidentially in a locked cabinet; electronic documents are kept in a password protected laptop that is only used by myself. Documents will be archived in accordance with BACP (British Association for Counselling and Psychotherapy) requirements, for the period required by BACP, once our therapeutic relationship has ended, following which they will be deleted/destroyed.
If you do decide to come to therapy with me, then I will hold your personal data in the form of a Contact Details form attached to my contract, as an agreement of the terms and conditions of the therapeutic relationship.
Information provided/collected about you
Information provided by you:
You may provide information about yourself by corresponding with me by phone or email, or during an initial assessment session.
This includes information you provide when you subscribe to my blog, comment on a blog post or send a message via Facebook, or when you report a problem with my website.
The information you provide may include but not be limited to your name, address, e-mail address, telephone number and GP name/surgery details.
Information I receive from other sources:
This might only be the case when referred by Employee Assistance Programmes or other third parties. The data will be handled safely as above.
Use of the information
I use information held about you in the following ways:
I will use the information you provide, or that I collect about you to carry out my professional and contractual obligations during our therapeutic relationship. This includes corresponding with you by telephone or email regarding session arrangements, contracting, and ensuring the terms in the contract are upheld by both parties.
In case of emergencies or where disclosure might be necessary – I will contact your GP with your knowledge and consent UNLESS I have a duty to disclose (see below).
Disclosure of your information
I will not share your personal information with anyone else, unless I believe someone is at risk of serious harm or there is a duty to disclose in order to comply with any legal obligation (terrorism alerts, money laundering).
The only other person potentially involved in your case will be my Supervisor, who is obligated by the same privacy, data protection and confidentiality requirements under GDPR. In any discussions with my Supervisor you will be anonymised by being referred to as ‘my client’,’he’,she’ or ‘they’.
Where I store your personal data
The data collected will be kept in a password protected electronic system, in a password protected document, and/or on a paper record stored in a locked cabinet, and archived then deleted/destroyed as described above once our professional relationship has ended.
Right to Access
The current Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act.
You can also let me know whether you want to change how I use your data.
You have the right to ask for a copy of your personal information, free of charge, in an electronic or paper format. You also have the right to ask me to amend or change any incorrect information about you.
Right to be forgotten
You have the right to ask me to delete any information that I hold about you, including personal information that is no longer relevant to original purposes – for example when our therapeutic relationship has ended or if you wish to withdraw consent. In all cases and when considering such requests, these rights are obligatory unless it’s information that I have a legal obligation to retain.
You have the right to receive your personal information as previously provided, and to transfer this information to another party.